eu9sg Privacy Policy Your Data Protection
eu9sg is committed to protecting the personal information of every user. This policy explains in detail how we collect, store, use and process your data as part of our responsibility to user privacy in Malaysia.
Our Commitment to Your Privacy
Six core principles that guide how eu9sg handles user information.
Layered Data Security
Your data is protected with 256-bit SSL encryption at all times. Every connection to the eu9sg platform is processed through strict security protocols to ensure your personal information cannot be easily accessed by others.
Purposeful Data Collection
eu9sg only collects information that is genuinely needed to provide our services. No data is collected in excess or for purposes not stated in this policy. ✅
No Sale of Information
Your personal information will not be sold, rented or transferred to any third party for their own marketing purposes. Your privacy is not a commodity to us.
Full Control in Your Hands
You have the right to access, correct or request deletion of the personal data we hold about you at any time. Any data-related requests will be processed promptly. 🔧
Controlled Retention Period
Your data is only kept for as long as needed for the stated purpose, or as required by applicable laws and licensing obligations. After that period, data is securely disposed of.
Transparency in Every Change
Any changes to this policy will be communicated to registered users via email or in-platform notifications. We do not change our privacy practices without clear notice.
Effective Date: This Privacy Policy takes effect from 1 June 2025 and supersedes all previous versions. Continued use of the eu9sg platform after that date is considered your acceptance of the updated policy.
Introduction and Scope of This Policy
eu9sg ("we", "our platform") operates the website eu9sg.app as an online gambling platform operating under international licensing. This Privacy Policy applies to all individuals who register an account, visit the website or interact with any of the services we offer.
This policy is written in English in line with eu9sg's commitment to users in Malaysia. We encourage you to read this document carefully before providing any personal information to us.
This Privacy Policy should be read together with the eu9sg platform Terms and Conditions. Both documents complement each other and govern the relationship between eu9sg and its users.
Information We Collect
In operating the eu9sg platform, we need to collect certain categories of information to ensure our services run smoothly and securely. The information collected comes from two main sources:
Information You Provide Directly:
- Full name as stated on your identity card (MyKad) or passport
- Date of birth for age verification purposes (21 years and above)
- A valid email address and mobile phone number
- E-wallet account number (Touch 'n Go eWallet, ShopeePay) or bank account details for deposit and withdrawal purposes
- Account password stored in encrypted form
- Identity verification documents uploaded during the KYC (Know Your Customer) process
Information Collected Automatically:
- IP address and general geolocation data
- Device type, operating system and web browser
- Activity log records such as login times, games played and transactions
- Cookie data and session tokens for a better user experience
- Technical data related to connection performance and account security
Purpose of Using Information
Every piece of information collected has a specific and legitimate purpose. eu9sg will not use your data for purposes not stated below:
- Identity and age verification — ensuring users meet the minimum age requirement of 21 years and are legitimate individuals
- Financial transaction processing — verifying deposits, processing withdrawals and detecting any suspicious activity
- Account management — allowing you to log in, manage your account details and access your game history
- Customer support — providing assistance via live chat and email in Malay and English
- Security and anti-fraud — detecting duplicate accounts, hacking attempts and activity that violates our terms of use
- Licensing compliance — meeting reporting requirements to the international licensing body under which eu9sg operates
- Service improvement — analysing aggregated usage patterns to improve the platform
eu9sg does not use your personal data to build profiles based on race, religion, political opinion or sexual orientation. Users are also not targeted with third-party advertisements based on information they provide to eu9sg.
Sharing Information with Third Parties
eu9sg understands the importance of keeping user data confidential. We do not share your personal information arbitrarily. However, in a limited number of situations, information sharing may occur under the following conditions:
Authorised Service Providers:
- Payment service providers such as FPX gateway, DuitNow, Touch 'n Go eWallet and ShopeePay to process transactions
- KYC (Know Your Customer) compliance service providers for identity verification purposes
- Server infrastructure and cloud storage providers bound by strict confidentiality agreements
- Third-party game platforms (software providers) that supply slot and live casino games on our platform — only the technical data needed for game functionality is shared
Legal Requirements:
- When required by court order, criminal investigation or valid licensing requirements under the relevant jurisdiction
- To prevent fraud, money laundering or illegal activity involving the platform
All third-party providers associated with eu9sg are required to sign binding data protection agreements. They are not permitted to use eu9sg user information for their own purposes.
Cookies and Tracking Technologies
The eu9sg.app website uses cookies to improve the user experience and ensure platform functions work correctly. Cookies are small data files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies — required for core platform functions such as login session verification and account security. These cookies cannot be disabled.
- Performance Cookies — collect general information about how users interact with the platform for technical improvement purposes.
- Preference Cookies — store the language and display settings you have chosen to make repeat visits more convenient.
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the eu9sg platform.
Personal Information Security
Protecting user data is a top priority for eu9sg. Our platform implements multiple layers of technical and administrative security to reduce the risk of unauthorised access, data loss or misuse.
- 256-bit SSL/TLS encryption for all data transmitted between your device and eu9sg servers
- Passwords stored in hashed form that cannot be decrypted by any party, including the eu9sg team itself
- Strict internal access controls — only authorised staff may access user data, and every access is logged
- 24/7 system monitoring to detect and respond to security threats
- Regular security audits by independent expert teams
- Clear incident response procedures in the event of any data breach
While we take all reasonable precautions, no digital system can be guaranteed 100% secure. You are responsible for keeping your account password confidential and not sharing it with anyone.
International Data Transfers
As eu9sg operates under international licensing, some user information may be stored or processed on servers located outside Malaysia. This may involve countries where data protection standards differ.
In all such cases, eu9sg ensures that those data transfers are carried out with protections equivalent to this policy, including through binding data protection agreements with the receiving party. We do not transfer data to jurisdictions that lack adequate protection mechanisms.
Children's Data and Age Restrictions
eu9sg is an online gambling platform intended solely for individuals aged 21 and above. We do not knowingly collect or process personal information from anyone below this age.
During the account registration process, users are required to confirm that they have reached the minimum age. If eu9sg finds that an account has been registered by an underage individual, that account will be suspended immediately and all related data will be disposed of in accordance with proper procedures.
Parents or guardians who believe their child may have registered an account on the eu9sg platform without permission are asked to contact our support team via live chat or email immediately for further action.
Your Rights as an eu9sg User
Every registered eu9sg user has protected rights regarding their personal information.
Right of Access
Request a copy of the personal data we hold about you
Right of Rectification
Correct information that is inaccurate or outdated in your records
Right of Erasure
Request that your data be deleted subject to licensing requirements
Right of Restriction
Request that the processing of your data be limited under certain circumstances
Right of Portability
Receive your data in a machine-readable format
Right to Object
Object to the processing of your data for certain purposes
How to Exercise Your Rights
To exercise any of the rights listed above, you can contact the eu9sg support team via live chat available 24/7 directly on the website, or by sending a written request to our support email. Our team operates in Malay and English to facilitate communication.
Each request related to privacy rights will be processed within a reasonable timeframe. In some circumstances, we may need to verify your identity before processing the request to protect the security of your account. For data deletion requests, please note that some information may need to be retained in accordance with applicable licensing and legal requirements.
Support email: [email protected]
Changes to This Privacy Policy
eu9sg reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or our business practices. The latest version of this policy will always be available at eu9sg.app/dasar-privasi.
If significant changes occur, we will notify registered users via email or in-platform notifications before the changes take effect. Continued use of the platform after the effective date of the changes is considered your acceptance of the new version of the policy.
If you do not agree with any changes, you have the right to close your account by contacting the eu9sg support team. We respect that decision and will process the account closure in accordance with the established procedures.
Have Questions About Your Privacy?
The eu9sg support team is ready to help you understand your privacy rights or address any concerns regarding the security of your account data.